Service Coordinator/Dispatcher—We offer competitive pay with annual cash bonus available, superior medical benefits and Paid Time Off (PTO).
We are one of the fastest growing Ricoh and HP dealers in the country that offers world class sales training, and the opportunity to provide customers with the very best in technology from our partners Ricoh and HP. Come join our team and build a great career.
The Company: OMNI is a customer focused organization and empowers its employees to exceed customers’ expectations. OMNI is known for the great care we take with clients and employees alike.
- OMNI provides a culture that nurtures collaboration and entrepreneurship
- We believe in OMNIficence (unlimited in creative power)
Requirements:
- Exceptional organizational skills
- Outstanding customer communication skills both on the phone and in person
- Conflict resolution and problem-solving skills
- Attention to detail
- Willingness to adapt to change, grow, learn and accept new roles/responsibilities
- Creativity and ability to look at things from a different perspective
- Effective prioritization of duties are key assets
- Reliable and punctual arrival at 8am
- Proficiency with Microsoft Office products
- Must have ability to work independently or part as a team
- Reliable transportation
Responsibilities:
- Friendly customer service when answering phones
- Ability to answer a multi-line phone
- Schedule Technicians or IT Technicians for equipment delivery and installation.
- Answer calls from Technicians and assist where possible (assigning calls, closing calls, adding parts, etc.)
- Process customer supply orders
- Support Sales Staff as needed
- Communicate and work consistently with other admin positions as needed (contracts, shipping, parts, order processing)
The Location: OMNI is based in Alexandria, VA. This is a great location, close to all locations in the DMV, less than 1 mile to a metro stop, and great nearby food spots and gym access.
Why Should You Apply?
- Health Insurance
- No weekends or nights
- 401k / 401k Profit Sharing
- Annual Bonus
- Career Advancement in a fast-growing company
The Position:
- Job Type: Full-time
- Salary: $32,500-$40,000 per year
- Benefits:
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Schedule:
- 8-hour shift
- Monday thru Friday
- Ability to commute/relocate: Alexandria, VA 22314: Reliably commute or planning to relocate before starting work (Required)
- Education: High school or equivalent (Required)
- Experience: Customer service: 1 year (Preferred)
- Work Location: One location
- Work Remotely: No
